Updated: Friday 20 March 2020 7.10pm
Following the Government’s announcement, all of our centres will close at end of business on Friday 20 March until further notice.
All direct debit payments, including membership and swimming lessons, have been automatically frozen from Friday 20 March 2020.
Bookings, courses and annual memberships, including GymFlex, have also been frozen.
If you have an event we will be in touch with you directly.
We know you will have lots of questions about what this means, how this affects you, your membership and your activity bookings.
Please bear with us while we get all of this information together – you do not need to contact us at this time.
Thank you for your patience and we will be updating our website and social media pages as soon as we have more information.
What happens to my direct debit?
We have automatically applied a payment freeze for all of our members while the centres are closed. We will not apply a charge to your account during this time. We will let you know when the centres reopen and payments are due to restart.
Will I get a credit for the days during March that you have been closed?
Yes – we will let you know more detail as soon as we can.
What happens to my annual membership?
Annual memberships, lessons and courses have been automatically frozen while the centres are closed. Once we reopen we will restart your membership, lesson or course, and extend the end date as appropriate.
I have paid £5 per month to freeze my membership – what happens with this?
There will be no further payments while the centres are closed.
Will I get a refund for any closures?
Memberships, lessons and courses have been automatically frozen and no payments are being taken. We will not be processing any refunds until we have a clearer understanding of the situation.
Why should I not cancel my membership, lesson or course?
While the centres are closed memberships, lessons and courses have been automatically frozen and no further payments are being taken until we reopen. This means you will retain your membership or lesson/course place, but will not have to pay anything while the centre is closed. In order for us to manage the high volume of enquiries at this time we will not be cancelling any membership, lessons or courses, however we will be back in touch with you as soon as we have more information about your centre reopening.
I have an event booked – what’s happening with that?
If you have an event booked while the centre is closed, our events team will be in touch with you directly.
How long will you be closed for?
We are working closely with our local authority partners and monitoring updates from the Government. We will be updating our website, app and social media pages as soon as we have more information.
I want to keep exercising, what are my options?
There is lots of great content online, including Les Mills classes, to encourage you to keep active. We will also soon be rolling out a series of our own ‘exercise at home’ activities on our social media pages.
I want to speak with someone – how can I get in touch?
We are experiencing a high volume of enquiries at this time. We are keeping our contact centre open as long as we can and reviewing this on a daily basis. You may find the answers you need online or on our social media pages. Please also download our app for alerts. Please bear with us while we respond to the high volume of enquiries.