All about our centres

All about our centres

What are the centre’s opening hours?

Entry is by pre-booking only. 

Check the centre’s webpages or app for session details.

What should I expect when I return to the centre?

The centre will look slightly different when you return, however we aim to keep our usual upbeat, friendly atmosphere.

As you enter you will see our COVID-19 signage and directional information to help you move around. Some communal areas may still be closed for now and some of the equipment and machines in the gym will be laid out differently to ensure social distancing. Studios will be marked with workout locations. We encourage you to arrive changed and ready for your workout. Sanitisation stations will be available and you will see our staff cleaning regularly and helping to remind people to wipe down their equipment after use.

Will I have to queue outside to get in?

There may be a queue when you arrive, but we anticipate that we will be able to move people into the centre quickly. There will be no walk-ins available at the centre. Entry will only be permitted if you have pre-booked a session or activity.

What hygiene etiquette should I be following?

All customers are asked to maintain high levels of personal hygiene to keep both themselves and others safe. This includes:

  • Wearing a face covering in indoor public / communal areas
  • Washing and sanitising hands regularly
  • Covering coughs and sneezes with tissues and disposing of them in a bin
  • Maintaining a social distance with others
  • Wiping down machines and equipment with wipes and sanitiser provided after every use
  • Bring your own filled water bottle and exercise mat for studio classes
  • Avoid any unnecessary contact with surfaces
  • Not congregating with others before and after sessions
Do I have to wear a face covering?

We are doing all that we can to help protect everyone and keep our centres open.  If you are coming into the centre, please wear a face covering when:

  • entering our centres and in public / communal areas
  • in our cafés (unless seated to eat and drink)
  • spectating an indoor activity such as swimming, gymnastics and trampoline lessons.

You are not required to wear a face covering:

  • While taking part in a fitness activity; for example, a gym session, swim, sport or fitness class
  • If you are spectating outdoors
  • Or if you fall into any other group exempted by Government advice; such as children under 11 or if you have a medical condition.
Will I have to wear a face covering to exercise?

No – We are closely monitoring Government guidelines regarding face coverings. In the meantime the current guidance from the World Health Organisation is that people should not wear face coverings to exercise as this may reduce the ability to breathe comfortably. Sweat can make the mask wet and promote the growth of microorganisms. Other preventative measures such as encouraging people to regularly wash their hands, sanitise equipment before and after use and maintain a social distance when exercising will be in place.

We do however encourage face coverings to be worn when moving around the centre to get to an activity and spectating indoors.

How do I book onto an activity?

Right now booking a gym, session, swim or class place before you visit is essential – you will not be able to walk in and do an activity without a booking. This is to help keep everyone safe by limiting the number of people in our centres at any one time.

Members can book up to 7 days in advance and pay as you go customers can book up to 5 days in advance. Gym, swim and classes sessions can be booked online at: or by downloading the BH Live Active Mobile App (Apple Store and Google Play).

Read more about how to book an activity.


How do I cancel a class?

If you have booked onto a class you can’t attend, you must cancel at least two hours before the class is due to start. If your class takes place before 9am you may cancel up to one hour.

How to cancel:

  • You can cancel via the BH Live Active app, using the ‘manage my bookings’ tile.
  • Alternatively, you can cancel online
Why can’t I just turn up and go to the gym, swim or a class?

At this time we are operating at reduced capacity so we can implement social distancing measures. We are regularly reviewing our programme and you can get up to date session availability via the app.

How are you protecting members and staff?

Our staff have received essential training in how to keep themselves and our customers safe. We have put lots of industry approved procedures in place to help protect both members and our teams. These include (but are not limited to) enhanced cleaning, sanitiser stations and adhering to social distancing guidelines. We’ve also introduced screens in some areas and are strongly recommending that, unless exempt in line with Government guidance, employees and customers wear face coverings when in indoor public / communal areas.

How many people will there be in the centre at any time?

We are currently operating at reduced capacity so we can comply with social distancing.

We have calculated the numbers we can admit into each centre at any one time and this is being regularly reviewed. 

Can you pass COVID-19 via sweat/perspiration?

No, there is no current evidence that the virus can be spread by perspiration (sweat). This is supported for non-respiratory fluids by the Centres for Disease Control and Prevention (CDC); however, limited data is available on sweat/perspiration.

Do gym environments create a higher risk of transmissions of COVID-19 than other indoor places like supermarkets?

No, there is the same chance of getting COVID-19 in all areas indoors, the key is keeping social distancing in place, follow cleanliness guidelines and aerosol guidelines. We have introduced enhanced cleaning and social distancing measures to ensure that our members can train safely.

Does physical activity increase resilience to COVID-19?

WHO (World Health Organisation) recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers – all conditions that can increase susceptibility to COVID-19. Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

I have a question that isn’t covered here – who can I contact?

If there’s something we’ve not covered here, please ask in centre when you visit.

Alternatively you can contact us via our online form and we’ll come back to you as soon as we can.