Coronavirus

We believe, now more than ever, that being active, healthy and mindful are key to wellbeing and happiness.

We are here for you and we want everyone to be able to access great value facilities and help keep our centres safe, fun and friendly.

Please take a few minutes to read through what you need to know before you visit

  • Our team has been trained on COVID-19 protection measures and we have implemented industry approved procedures to help keep everyone safe and ensure our centres remain open.
  • We’ve carried out risk assessments for all activities which are regularly reviewed.
  • Hand sanitiser is available at key locations throughout the centres. Hygiene stations are also in all high-touch point areas.
  • We encourage employees and customers to wear a face covering when in indoor public / communal areas (unless exempt or participating in an activity).
  • We’ve increased and enhanced the frequency of our cleaning regimes.

How you can help us get back to normal service:

  • Please DO NOT come to the centre if you are feeling unwell or have symptoms of COVID-19.
  • Book activities in advance. You will not be able to walk into the centre without a booking.
  • Arrive on time for your session. Register your attendance and please be patient if you need to queue for a kiosk to collect your class ticket or tap into the gym.
  • NHS Track and Trace QR codes are displayed in centre if you’re using the app.
  • Wipe down equipment before and after use using the sanitisation wipes provided.
  • Bring your own water bottle and sweat towel for personal use.
  • Regularly wash and/or sanitise your hands before and after using equipment.
  • Please be kind. Respect others including our team who are working hard to ensure your safety.

Booking activities

A booking system is in place for classes, gym and pool sessions to help us manage the number of customers at any one time.

Activities, availability and booking details will be available on our BH Live Active mobile app and online. Bookings are available up to 7 days in advance.

How to book activities

If you have any questions about booking an activity, please ask in centre.

Getting in Touch

If you have a question please ask us, where possible, in centre when we reopen. You may also find the answers you need in our help centre.

If you do send us a message via the website or social media, please bear with us as we will respond to everyone – but it may take us a little longer than usual.

We need your support

As we are a social enterprise, we rely on your support and custom to help us provide great value facilities and activities for all.

Please share your positive feedback with us and others – and if you are unhappy about any aspect of the service, please let us know in centre and give us a chance to address any concerns.

Thank you for your understanding and we look forward to welcoming you back.

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