Updated: 16.30 Wednesday 30 December 2020

All centres to close from Thursday 31 December 2020

 

What happens to my membership direct debit?
Unfortunately, direct debits collections for January have already been processed. When the leisure centres reopen, and activities resume, your next payment will be adjusted to reflect the period of closure. You will also be given the opportunity to continue freezing your membership.

What happens to my annual membership?
Annual memberships are being automatically frozen while the centres are closed. Once we reopen, we will restart your membership, and extend the end date as appropriate. You will also be given the opportunity to continue freezing your membership if you wish.

I’ve already paid for lesson/course this month – will I get a refund?
Unfortunately, direct debits collections for January have already been processed. When the leisure centres reopen, and activities resume, your next payment will be adjusted to reflect the period of closure. We will not be processing any refunds.

Will I get a refund for any closures?
Memberships, lessons and courses have been automatically frozen and will be adjusted to reflect the period of closure. We will not be processing any refunds.

Why should I not cancel my membership, lesson or course?
While the centres are closed memberships, lessons and courses have been automatically frozen and no further payments are being taken until we reopen. This means you will retain your membership or lesson/course place, but will not have to pay anything while the centre is closed. Members who cancel will have to pay a joining fee should they wish to rejoin again.

In order for us to manage the high volume of enquiries at this time we will not be cancelling any membership, lessons or courses, however we will be back in touch with you as soon as we have more information about your centre reopening.

I have an event booked – what’s happening with that?
If you have an event booked while the centre is closed, we will be in touch with you directly.

How long will you be closed for?
We will continue to monitor Government guidance and keep you informed with any developments and news of a reopening date

Can I cancel my membership?
Memberships are being frozen and there is no need to cancel your membership or direct debit. If however you wish to cancel your membership, please see our terms and conditions – section 9 which explains how you can do this.

 

Getting in Touch

If you have a question please ask us, where possible, in centre. You may also find the answers you need in our help centre or give us a call.

If you do call, or send us a message, ask a question on social media or via the website, please bear with us as we will respond to everyone – but it may take us a little longer than usual.