Frequently asked questions

Frequently asked questions

How do I join?

You can join online, then select your region, choose one of our great value memberships and complete the online joining process. If you’d like to chat through our membership packages with us then you can contact the centre or pop in talk to a member of the team.

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Do I have to sign-up to a 12-month contract?

You can choose to pay-as-you-go, opt for an uncommitted membership, or take out one of our great value membership contracts on a 12-month commitment.

Do you have lockers in your centres?

Yes, we provide lockers or baskets (Eastney) at all of our centres. Lockers operate with either padlocks or tokens.

Tokens and padlocks are available to purchase from main reception or you can bring and use your own.

Is it free to park at your centres?

Facilities vary from centre to centre. Free customer parking is available at the following centres.

  • Littledown Centre- up to 3 hours on weekdays. If you are staying for longer you will need to get a parking permit from the centre.
  • Pelhams Park 
  • Sir David English
  • Stokewood
  • Corfe Mullen
  • Queen’s Park
  • Mountbatten
  • Tennis and Gymnastics Centres
  • Wimbledon Park Sports Centre
  • Charter Community Sports Centre
  • Eastney

Please note: Pyramids Centre does not have a dedicated car park but a pay and display car park is located close by. If you have a membership please ask us about permits.

Do you have free wifi in your centres?

Yes, all of our larger centres provide free wifi for customers to use.

Sorry – smaller sites such as Eastney, Wimbledon Park and Charter do not have wifi.

My membership was frozen during lockdown, will this be reactivated automatically?

Our centres are reopening and we are reactivating memberships so you can get back to enjoying the benefits of being regularly active.

How do I make changes to my membership?

Please ask in centre where possible. If this is not possible, please contact us via our web form and select the first option to make membership changes.

Please bear with us as we are currently experiencing a high volume of enquiries.

I have a family membership but not everyone can start using the facilities again – what are my options?

We can either continue to freeze your membership or you can amend it as required.

Please either ask in centre or contact us via our web form and select the first option to make membership changes.

How do I freeze or cancel my membership?

If you are looking to freeze or cancel your membership please visit our help section

How do I unfreeze my membership?

If you are looking to unfreeze your membership and start using our centres again please complete this form.

What is happening with swimming, gymnastics and tennis lessons?

Swimming lessons at some centres, tennis and gymnastics lessons have now restarted.

Can I access more than one centre?

Yes, with our memberships can you access all BH Live Active centres in your region. 

Can I refer a friend?

Definitely, plus for every friend referred, you get a free months membership!

Visit bhliveactive.org.uk/recommend-a-friend/ to find out more

I have a question that isn’t covered here – who can I contact?

If there’s something we’ve not covered here, please ask in centre when you visit.

Alternatively you can contact us via our online form and we’ll come back to you as soon as we can.

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