FAQs – New system for class bookings in Bournemouth & Poole

We have installed new software to make it easier to manage class bookings and other activities across our Bournemouth and Poole centres. Here are the answers to some of your frequently asked questions to help with the process:

What’s happening?
We have installed new software to make it easier for you to manage class bookings and other activities. Our online booking system has changed and we will be introducing new fast track ticket kiosks. Everyone who currently has a membership or experience card will need a new card, you can pick yours up in centre. Please allow extra time during your next visit.

Why do I need a new membership/experience card?
The new cards will enable you to access activities which are part of your membership or that you have paid for. You will need your new membership or experience card with you at all times to be able to access facilities and make bookings.

How do I get a new membership/experience card?
You will be able to pick up a new membership or experience card in the centre – this is free of charge. Please allow extra time to do this next time you visit.

You will also have the option to upgrade to either a contactless wristband or sticky fob that you can attach to your phone. These are £4 each – ask us for more information about these.

What if I forget my membership or experience card?
You will need your new membership or experience card with you to be able to access facilities and make bookings.

If you forget your card you will need to speak with a customer service advisor for assistance.

Can I still book classes over the phone and in person?
Yes you can.

How do I create a new class bookings account?
To create a new login visit https://my.bhliveactive.org.uk/Connect/MemberManagement/MRMpasswordrequest.aspx.
We’ve put together a quick video to help you through the process – https://youtu.be/IvP_KikCxAU.
Please bear in mind that you must use the email address we have on your records.

I have looked online and am not sure what to do
Classes can be booked either online at https://my.bhliveactive.org.uk/Connect/ (please follow instructions above to create a new account).
If you have any questions please either come into the centre to have a chat with us, email us at activebookings@bhlive.org.uk or telephone the contact centre on 01202 055550.

I currently book online but the link doesn’t seem to be working anymore
The former leisure bookings website (bhliveleisurebookings.co.uk) is no longer in use. Our new online bookings website is here and you will need to create a new account – see above instructions  https://my.bhliveactive.org.uk/Connect/

I don’t have access to online booking – how does this affect me?
You will need to pick up a new membership or experience card from the centre – this is free of charge. Please allow extra time to do this next time you visit. You will be able to book classes in the centre as usual.

What do the new kiosks do?
When they have been activated in centre, the new kiosks can be used for booking and paying for activities. You will also be able to collect booked activity/class tickets.

If you have any questions, come and have a chat with us or email us at activebookings@bhlive.org.uk.