Manage my membership

Manage my membership

My membership was frozen during lockdown, will this be reactivated automatically?

As our centres are reopening we are reactivating memberships so you can get back to enjoying the benefits of being regularly active.

If you are not ready to return just yet visit find out more about freezing your membership

How do I make changes to my membership?

Please ask in centre where possible. If this is not possible, please contact us via our web form and select the first option to make membership changes.

Please bear with us as we are currently experiencing a high volume of enquiries.

I have a family membership but not everyone can start using the facilities again – what are my options?

We can either continue to freeze your membership or you can amend it as required.

Please either ask in centre or contact us via our web form and select the first option to make membership changes.

How do I unfreeze my membership?

If you are looking to unfreeze your membership and start using our centres again please complete this form.

What is happening with swimming, gymnastics and tennis lessons?

Swimming lessons at some centres, tennis and gymnastics lessons have now restarted.

Can I access more than one centre?

Yes, with our memberships can you access all BH Live Active centres in your region. 

Can I refer a friend?

Definitely, plus for every friend referred, you get a free months membership!

Visit bhliveactive.org.uk/recommend-a-friend/ to find out more

I have a question that isn’t covered here – who can I contact?

If there’s something we’ve not covered here, please ask in centre when you visit.

Alternatively you can contact us via our online form and we’ll come back to you as soon as we can.