Local residents and visitors to Stokewood Leisure Centre in Bournemouth are getting some of the best facilities and services in the region according to a recent assessment by industry experts.

Sport England’s leading national quality scheme, Quest, is the best-known improvement programme within the leisure industry. Its rigorous assessments challenge even the very best leisure centres in the UK.

Stokewood Leisure Centre, which is operated by BH Live in partnership with BCP Council, has recently completed a two-year process of mystery visits and assessment to continuously develop the overall customer experience.

Particularly commended by the assessors is the team’s professionalism and friendliness, the centre’s recently extended gym and range of activities, its environmental and energy saving schemes, cleanliness and training.

They said,

“This charming and lovely facility has a dedicated and passionate team who are clearly committed in delivering a high quality service for their community.”

BH Live’s exercise referral and Swim England Accredited learn-to-swim programme were also highlighted as well-promoted and popular schemes.

“Stokewood is a thriving community facility and I am proud of the team for achieving this great result,

said BH Live’s divisional general manager, Colette Kiernander.

“In-depth insights, from a customer viewpoint and industry professionals, means we can celebrate where we are performing well and focus on areas where we can do better.”

Quest’s operations director, Caroline Constantine, said:

“Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, BH Live has shown its commitment to providing quality facilities and service to its customers at Stokewood Leisure Centre. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”

Find out more about Stokewood at bhliveactive.org.uk


Notes to Editors:


Team at Stokewood Leisure Centre, Bournemouth celebrating their recent Quest assessment outcome

For more information about BH Live please contact:

Elizabeth Symmons, PR & Corporate Communications Executive E: press.office@bhlive.org.uk T: (01202) 055562

About BH Live

BH Live is the south coast’s leading operator of leisure and event venues; a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.

With more than five million visits a year and £42 million turnover we are changing lives and are at the heart of the UK’s growing social economy.

In 2017/18 we had 4.5 million leisure centre attendances, hosted more than 500 events and sold over half a million cultural, sporting and entertainment event tickets. We also welcomed 59,000 conference and exhibition delegates.

This generated an estimated £53 million in local economic benefit.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, Twitter @BHLIVE_UK and Facebook @SocialEnterpriseBHLive

About Stokewood Leisure Centre

Stokewood is operated by BH Live in partnership with BCP Council.

This community venue, in the Winton/Charminster area of Bournemouth, opened as a public baths in 1930 and has 300,000 attendances a year.

It has a 22.8-metre swimming pool, sauna, group exercise and spin studios offering 70+ weekly group exercise classes, personal training and a gym.

Swimming lessons run with BH Live’s Swimming Academy and the venue is also home to local sports clubs for triathlon, water polo, lifeguard training and karate.

For more visit bhliveactive.org.uk.

Get social with us: Twitter @bhliveactive and Facebook @stokewoodleisurecentre