Updated Tuesday 8 September 2020

Welcome back – It’s Time To Get Moving

We believe, now more than ever, that being active, healthy and mindful are key to wellbeing and happiness. We have started to reopen centres and facilities on a phased approach plus we’ve temporarily introduced service changes to keep you (and us) safe. So while some of these changes may feel a bit restrictive, we ask our customers to work with us, support us and to play your part in helping us get back to normal service – we are here for you and we want everyone to be able to access great value facilities and help keep our centres safe, fun and friendly. These changes have been adopted by the whole leisure sector and reflect the necessary measures we have taken to enable our customers to keep active at this time. Please take a few minutes to read through this information below.

 We’ve made some essential changes to comply with Government guidance

  • We’ve increased and enhanced cleaning regimes throughout all of our centres
  • We’ve introduced hygiene stations in all high-touch areas with hand sanitiser and medical grade disinfectant and sanitising wipes
  • We’ve re-trained our staff on COVID-19 protection measures and are aware of the precautions that need to be taken to ensure our centre remains open and safe
  • We’ve increased the signage throughout our centre to show routes around the centre and the areas that are current out of use
  • We’ve moved gym equipment to enable improve social distancing and classes have been moved to larger studios and sports halls
Please help us get back to normal service:
  • Please DO NOT come to the centre if you are feeling unwell or have symptoms of COVID-19
  • Please take responsibility for social distancing measures by adhering to the floor markings and avoid congregating with others before and after classes/sessions
  • Please arrive on time for your session to reduce queue times
  • Please ensure you wipe down all equipment before and after use using the sanitisation wipes provided
  • Please leave all valuables at home and only bring your essentials – No cash payments will be taken
  • Please bring your own (filled) water bottle
  • Please bring your own mat for exercise classes
  • Please be kind. Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open
  • If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks during exercise
  • We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment instead.

 What is available?

  • Bournemouth & Poole 
    • Littledown – gym and classes, cafe, pools and selected sports
    • Pelhams – gym and classes, cafe, pools and selected sports
    • Stokewood – gym and classes, pool and selected sports
    • Corfe Mullen – gym and classes, pool and selected sports
  • Portsmouth 
    • Mountbatten  – gym, classes and pool, cafe, athletics track and selected sports
    • Pyramids – gym and classes
    • Charter – gym and selected sports
    • Portsmouth Tennis Centre
    • Portsmouth Gymnastics Centre
Seating areas and changing rooms have begun to reopen.

The following centres and services are not currently available:

  • Queen’s Park – gym and classes from Monday 5 October 2020
  • Wimbledon Park Sports Centre
  • Eastney Swimming Pool
  • Sauna and spas
  • Water fountains
  • Soft play and creches

You must pre-book all activities – session details and booking are available online and via our mobile app

  • DO NOT come to the centre if you are feeling unwell or have symptoms of COVID-19
  • Hand sanitiser is available at main reception and in key locations throughout the centre
  • All available activities across all of our centres MUST be booked in advance.  You will not be able to just walk in to the centre for your workout at this time.
  • You must book your session online or via our BH Live Active mobile app up to 7 days in advance
  • Please arrive ready for your session and shower/change at home where possible
  • Remember to bring your own water bottle as fountains are not available at this time
  • You must collect your class ticket when arriving to the centre and present this when asked by your class instructor/member of staff
  • Unless stated you may only participate in one activity per visit per day
  • Arrive on time for your allotted session as late entrants will still be required to leave after their session and will not be permitted to stay longer. This will allow us time to clean the area before the next session and to allow as many people as possible to use the facility each day
  • Toilets are available at all centres. Please do not use these areas for changing.

Gym sessions

Changes we’ve made to comply with Government guidance to maintain your safety:
  • We’ve re-trained our staff on all COVID-19 response measures to keep you safe
  • We’ve temporarily closed water fountains
  • We’ve improved equipment spacing including marking areas to ensure social distancing
  • We’ve removed ‘high-contact’ loose equipment such as straps, mats and ropes to simplify cleaning tasks and ensure your safety
  • We’ve placed additional signage throughout our centres to help you safety queue, get to your activity and maintain social distancing at all times
  • We’ve introduced a booking system for gym and pool sessions to manage the number of customers at any one time – please check the app for available sessions
Please help us get back to normal service:
  • DO NOT come to the centre if you are feeling unwell or have symptoms of COVID-19
  • You can help by, booking your session online up to 7 days in advance. Get ready to book by checking, or creating your account
  • You can help by, arriving on time, dressed ready to train
  • You can help by, bringing your own (filled) water bottle
  • You can help by, maintaining social distancing throughout our centres
  • You can help by, no spotting at this time
  • You can help by, not moving equipment from designated areas
  • You can help by, being patient if you need to queue for the gym – access gates will only allow entry for pre-booked / valid sessions
  • You can help by, wiping down the equipment you use before and after use
  • You can help by, leaving the gym as soon as your session ends or if you are asked to do so to enable us to clean and sanitise ready for the next session
  • You can help by, sharing your positive feedback with us and others – if you are unhappy about any aspect of the service, please let us know and give us a chance to address any concerns – we need your support
  • You can help by, keeping up to date with information via our website, app and social media channels about any changes we will make as we are able to open additional activities and services.

Group Exercise Classes

Changes we’ve made to comply with Government guidance to maintain your safety:
  • We’ve re-trained our staff on all COVID-19 response measures to keep you safe
  • We’ve temporarily closed water fountains
  • We’ve removed floor mats for classes to keep you safe – please bring your own mat for all classes
  • We’ve relocated some classes to larger studios and sports halls to increase capacity while ensuring social distancing measures
  • We’ve introduced floor markings to ensure you stay within your designated area throughout a class
  • We’ve placed additional signage throughout our centres to help you safety queue, get to your activity and maintain social distancing at all times
  • We’ve reduced the class sizes and class times for your safety
  • Classes are  bookable from 7am in the morning 7 days in advance (Non-Members 5 days), you can also now book multiple classes per day.
  • We’ve built in an extra 10 mins cleaning time between classes all equipment
  • We’ve staggered class start times to avoid congestion in centres.
Please help us get back to normal service:
  • DO NOT come to the centre if you are feeling unwell or have symptoms of COVID-19
  • You can help by, booking your session online up to 7 days in advance
  • You can help by, arriving on time, dressed ready to train
  • You can help by, bringing your own (filled) water bottle
  • You can help by, maintaining social distancing throughout our centres
  • You can help by, being patient if you need to queue for a kiosk to collect your class ticket
  • You can help by, wiping down any equipment you use before and after use
  • You can help by, leaving your class as soon as the session ends or if you are asked to do so to enable us to clean and sanitise ready for the next session
  • You can help by, sharing your positive feedback with us and others – if you are unhappy about any aspect of the service, please let us know and give us a chance to address any concerns – we need your support
  • You can help by, keeping up to date with information via our website, app and social media channels about any changes we will make as we are able to open additional activities and services.

Frequently Asked Questions

General

  • When will the other leisure centres reopen? We are planning to reopen our other centres and facilities as soon as we can and will post regular updates here, on our social pages and mobile app.
  • Why can’t I just turn up and go to the gym, swim or a class? In our first phase of reopening our centres are operating at reduced capacity so we can comply with social distancing. We will be regularly reviewing our programme and session availability.
  • What are the centre’s opening hours? Entry to the centre is by pre-booking only.  Check the centre’s webpages or app for session details.
  • What should I expect the first time I return to the centre? The centre will look slightly different when you return, however we aim to keep our usual upbeat, friendly atmosphere. As you enter our centres you will see our COVID-19 signage and directional information to help you move around the centre. Communal areas such as the café  and breakout areas will be closed and some of the equipment and machines in the gym will be laid out differently to ensure physical distancing. Studios will be marked with workout locations. Changing rooms and showers will be unavailable so customers will need to arrive ready for their workout. Sanitisation stations will be available and you will see our staff members cleaning regularly and helping remind people to carefully wipe down their equipment after use.
  • How are you protecting members and staff? We have put a large amount of procedures in place to help protect both members and our teams. These include (but are not limited to) enhanced cleaning routines, sanitiser stations placed around the centre and adhering to social distancing guidelines. Our staff have received essential training in how to keep themselves and our customers safe.
  • What hygiene etiquette should I be following? All customers are asked to maintain high levels of personal hygiene to keep both themselves and others safe. This includes:
    • Washing and sanitising hands regularly
    • Covering coughs and sneezes with tissues and disposing of them in a bin
    • Maintaining a social distance with others
    • Wiping down machines and equipment with wipes and sanitiser provided after every use
    • Bring your own filled water bottle
    • Bring your own exercise mat for studio classes
    • Avoid any unnecessary contact with surfaces
    • Do not congregate with others before and after classes
  • Will I have to queue outside to get in? There may be a queue when you arrive, but we anticipate that we will be able to move people into the centre quickly. There will be no walk-ins available at the centre. Entry will only be permitted if you have pre-booked a session or activity.
  • Will I have to wear a facemask to exercise? No – We are closely monitoring Government guidelines regarding facemasks. In the meantime the current guidance from the World Health Organisation is that people should not wear face masks to exercise as this may reduce the ability to breathe comfortably. Sweat can make the mask wet and promote the growth of microorganisms. Other preventative measures such as encouraging people to regularly wash their hands, sanitise equipment before and after use and maintain a social distance when exercising will be in place.
  • How many people will there be in the centre at any time? We are currently operating at reduced capacity so we can comply with social distancing. We have calculated the numbers we can admit into each centre at any one time.
  • What if I’m not ready to return to the centre? We understand that some people may still be shielding or not be ready to return to public spaces just yet. They might also wish to wait for other facilities to open first, or see what measures we have put in place. We are more than happy to continue freezing your membership until you are ready to return. We contacted members about this already however if you have not received our communication, please contact us if this is something you’d like to do.
  • How can I contact you to speak with someone? Many of our colleagues remain on furlough which means we have fewer colleagues to help and assist you at this time. We will not be able to open our phone lines initially and ask customers to make use of our website information, keep track of updates on social media and self manage bookings, changes and cancellations via the mobile app or booking pages on our website. If you have a question that isn’t covered here, please ask in centre when you visit or send us a message via our contact us form. Please bear with us – we will respond to everyone – but it may take a bit longer than usual.
  • Can you pass COVID-19 via sweat/perspiration? No, there is no current evidence that the virus can be spread by perspiration (sweat). This is supported for non-respiratory fluids by the Centres for Disease Control and Prevention (CDC); however, limited data is available on sweat/perspiration.
  • Do gym environments create a higher risk of transmissions of COVID-19 than other indoor places like supermarkets? No, there is the same chance of getting COVID-19 in all areas indoors, the key is keeping social distancing in place, follow cleanliness guidelines and aerosol guidelines. We have introduced new cleaning and social distancing measures in all of our centres to ensure that our members can work out safely.
  • Does physical activity increase resilience to COVID-19? WHO (World Health Organisation) recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers – all conditions that can increase susceptibility to COVID-19. Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

Membership

  • My membership has been frozen – will this be reactivated automatically? We are gradually reopening facilities and reactivating memberships. If your membership is being reactivated, we will contact you by email to advise you when your membership will be reactivated and your options if you are not ready to return just yet. Visit our Juniors section for details about junior memberships
  • Who can I contact to make membership changes? Please contact us via our web form and select the first option to make membership changes. Please bear with us as we are currently experiencing a high volume of enquiries.
  • What is happening with annual membership? Annual members have been contacted to advise that their membership will restart and the end date will be extended to reflect the period of closure.
  • What is happening with swimming, gymnastics or tennis lessons? Swimming lessons at some centres, tennis and gymnastics lessons are restarting in September. We have contacted customers whose lessons are due to restart.
  • What if I want to cancel my membership? If you don’t want to return just yet, you may wish freeze your membership instead. You’ll need your membership reference number and your postcode. If however you still wish to cancel and you have completed your contracted term please click here to cancel your membership. One month’s written notice will be required unless you are still within a contract then it will be the remaining term – see membership terms and conditions for details
  • My membership was frozen but I want to come back earlier – what do I have to do? Complete this form to reactivate a frozen membership.
  • I have a family membership but not everyone can start using the facilities again – what are my options? We can either continue to freeze your membership or you can amend it as required. Please contact us via our web form and select the first option to make membership changes.
  • Is there going to be a discount to reflect the reduced facilities and services? We are reopening our centres and facilities on a phased basis. If you don’t want to return just yet, you can continue freezing your membership. You’ll need your membership reference number and your postcode.

Gym and classes

  • Do I need to book to use the gym or attend a class? Yes, you need to book to use gym and attend group exercise classes. Bookings can be made online or via the mobile app. Members can book up to 7 days in advance (non-members 5 days in advance).
  • I am having trouble booking online – who can help me? See our ‘get ready to book’ guide and if you are still having trouble, please ask in centre when you visit or contact us via our web form and select the ‘help with class / gym bookings’ option.
  • When can I start booking onto classes and gym sessions? Classes and gym sessions are available to view and book online and via the mobile app. Members can book up to 7 days in advance (non-members 5 days in advance).
  • Will class timetables be the same? Our class timetable has been updated is available for you to view online and via our mobile app. We have made changes to enable social distancing measures and the need for increased spacing between attendees. We will be regularly reviewing our class timetable.
  • Are you still offering Personal Training? Yes, please contact your Personal Trainer directly or speak with a member of staff on the gym floor about this
  • Will you still be running gym floor classes? Sorry not at this time. Our gym capacity is limited during our first phase of reopening. We are however running group exercise classes and details will be on our website and mobile app.
  • Are your changing rooms, lockers and showers open? We are beginning to reopen these facilities where possible. However please arrive changed and ready to exercise and if possible, please shower / change at home so you can vacate the centre as soon as your session has completed.
  • Are your toilets going to be open? Yes
  • Why can’t we use water fountains? Our water fountains will not be available for use at this time. We encourage all customers to bring filled water bottles as they will not be able to fill them in centre. Limited vending will be available however facilities vary from centre to centre.

Swimming pools and spa

  • When are your pools and spas reopening? The following pools have reopened however the spa facilities remain closed for now:
    • Mountbatten
    • Littledown
    • Stokewood
    • Pelhams Park
    • Corfe Mullen
  • When are swimming lessons starting again? Swimming lessons at Mountbatten, Littledown, Pelhams, Stokewood and Corfe Mullen are restarting in September. We have contacted customers directly with the details. As soon as we have information about lessons at other centres we will be in touch with those customers to advise.
  • When will the spa facilities be opening again? Due to the small spaces and limited centre capacity, these facilities remain closed for the moment. We will update our website as soon as they reopen.

Swimming Lessons

  • When will swimming lessons start again? Swimming lessons are scheduled to restart from Monday 7 September 2020 at the following centres;
    • Littledown Centre, Bournemouth
    • Stokewood Leisure Centre, Bournemouth
    • Pelham’s Park Leisure Centre, Bournemouth
    • BH Live Active Corfe Mullen, Poole
    • Mountbatten Leisure Centre, Portsmouth
    • Charter Community Sports Centre, Portsmouth

We have written to all customers to advise that direct debit payments (where applicable) will restart in September 2020.

  • I am happy to return to my lessons; do I need to do anything? If you plan to return to your lessons in September you do not need to do anything except familiarise yourself with the safety measures we have put in place, and what you need to know before you visit – see the ‘about visiting for a swimming lesson’ section below. We will write to you about your direct debits restarting from September and you will continue in your previous class unless you have been notified of a change of time.
  • Why has my swimming lesson time changed? Lesson times have been staggered, so there will be fewer classes starting and finishing at the same time. We have made every effort to minimise changes.
  • My child hasn’t swam during the closure, will they still be in the same level? We appreciate that most of our swimmers may not have been swimming during this time. Your child will return to their normal class and our teachers will be focusing on core aquatic skills and key water safety elements to get swimmers settled in. Additional aids will be used to support swimmer progress.
  • My lesson time has changed, and I am unable to attend at the new time, who can I contact? Please complete our online form and a member of the team will be in touch.
  • My child is booked into a pre-school lesson but is starting school in September, how do I change my booking? The team is contacting customers moving from pre-school to Junior lessons to select a new class. You can also choose a new class online using the online Home Portal service.
  • I do not want to return to swimming lessons, how do I cancel? If you pay by Direct Debit and you are not quite ready to come back and would like to cancel your lessons, please complete our online form. We are sorry but we’ll be unable to continue holding unattended places due to high demand.
  • I have paid for lessons upfront as part of a cash plan. What will happen with the lessons I did not receive? Cash plan payments will pick up from the last lesson before the centre closed. You can view the number of lessons remaining on your Home Portal.
  • I have paid for a cash plan upfront and I do not wish to return, am I eligible for a refund? Swimming lesson cash plan refunds will only be considered on the production of a valid medical certificate. If you are not quite ready to return, we can pause your cash plan for up to 3 months. Participants will be removed from their current course and re enrolment will be subject to available spaces. Please get in touch via email to discuss with a member of the team.
  • I have lessons at Eastney and Pyramids – what’s happening with those and can I move my lesson to another centre? Unfortunately, at this time we do not have a confirmed reopening date for all our pools. If you would like to move your lesson to another centre, please get in touch with us via our online form and a member of the team will be in touch to discuss your options.

About visiting for a swimming lesson

***Important*** Please do not come to the facility if you are showing any symptoms of Covid-19 (temperature, cough, difficulty breathing, or anosmia e.g. loss of taste or smell).
  • What safety measures have been put in place? The safety of everyone is our top priority and we are working to Swim England guidelines. Here is an overview:
    • We’ve increased and enhanced cleaning regimes throughout all of our centres
    • We’ve re-trained our staff on COVID-19 protection measures and are aware of the precautions that need to be taken to ensure our centre remains open and safe
    • We’ve increased the signage throughout our centre to show routes around the centre and the areas that are current out of use
    • We ask that you always attempt to maintain an appropriate social distance between yourself and another customer
    • A one-way system will be in place. On arrival a member of our team will direct you to your drop off / pick up point.
    • Lesson times have been staggered so there will be fewer classes starting and finishing at the same time. Participants are required to arrive swim ready and shower at home. This will reduce the need to use the changing rooms prior to the lesson starting. Once you have finished your lesson, please leave the centre as soon as you can.
    • We ask that only one parent/guardian should attend with a child, to reduce the number of people in the building at any one time. Spectator areas differ between each centre/ pool. We politely request that generally parents/guardians of swimmers over 8 years old drop off and pick up from the centre only. If this isn’t going to be possible, please speak with us so we can meet your needs.
    • Parents/guardians may be asked to attend lessons in the water with preschool children, centre dependent. The team will be in touch if you will be required to attend. All preschool children will be required to wear arm discs.
    • Swimming Teachers will be required to teach from the poolside and maintain social distancing from pupils.
    • Equipment is cleaned in between sessions. Visitors are encouraged to regularly use hand sanitiser/wash stations.
    • No other activities will take place in the same pool when lessons are on. This helps to create additional space for lessons and maintain social distancing.
  • Will I have to queue outside to get in? There may be a queue when you arrive, to help reduce the number of people in the building at one time, please arrive no earlier than five minutes before your session is due to begin.
  • Will changing/showering facilities be available? We ask that all swimmers arrive swim ready, showered and with costumes on underneath clothing. Changing facilities will be available for a limited time after your lesson to dry and dress.
  • How long are swimming lessons? Lessons will run for 25 minutes each to allow a change over time between classes. We ask that as soon as you have finished your lesson/activity, please leave the centre.
  • Will you be cleaning equipment in between sessions? Where possible, swimmers will not share equipment. Where equipment is shared, there will be enhanced cleaning.
  • How will teachers maintain social distancing? To assist with social distancing, swimming teachers will deliver lessons from the poolside. Swim teachers will not be able to help swimmers with hats or goggles, swimmers will need to arrive with these already fitted. All classes will adhere to maximum capacities and some classes may be allocated additional pool space.
  • Can I watch my child’s swimming lesson? The availability for spectator areas will differ between each centre/ pool. Generally, we politely request that parents/guardians of swimmers over 8 years old drop off and pick up from the centre only. If this is difficult for you, please come and have a chat with us.
  • Will public swimming be available during swimming lessons? To limit the number of people using the pool facilities at one time, public swimming will not be available during swimming lesson times.
  • Do I need to bring my own equipment for the swimming lessons? We do encourage customers to bring their own equipment where possible, however we will continue to provide essential kit for swimming lessons. This will be cleaned between sessions.
  • Will you be offering private swimming lessons? Private lessons will resume shortly after our group lessons, if you were previously attending, the team will be in touch about restarting your lessons.
  • What hygiene etiquette should I be following?  All customers are asked to maintain high levels of personal hygiene to keep both themselves and others safe. This includes:
    • Washing and sanitising hands regularly
    • Covering coughs and sneezes with tissues and disposing of them in a bin
    • Maintaining a social distance with others
    • Bring your own filled water bottle
    • Avoid any unnecessary contact with surfaces
    • Do not congregate with others before and after lessons
  • I have a question that isn’t covered here – who can I contact? If there’s something we’ve not covered here, please contact us via our online form and we’ll come back to you as soon as we can.

Sports, events and other activities

  • I have a block booking on the pitches – when will this restart? Our pitches are being reopened in phases. We are contacting clubs and block bookings directly as soon as we are able and ready to resume sessions.
  • I am part of a sports club, when will I be able to return? We will be contacting clubs and regular bookings directly once we are able to resume. They will advise you when your activities will be starting again.
  • Is Altitude High Ropes opening this summer? Because Altitude is a close contact activity, it remains closed at this time.
  • When the paddling pool in Littledown Park be reopening? As soon as we have details about the paddling pool reopening, we will publish the details on our website.
  • I have an event booked at the centre – will this be going ahead? You will be contacted directly regarding your booking.
  • Will your cafés be opening? Facilities at each centre vary. Generally, cafés will start to reopen from Monday 7 September for grab and go items and drinks. Vending will be available in some centres.

Tennis Lessons

  • When will tennis lessons start again? Tennis lessons at Portsmouth Tennis Centre have restarted and we have contacted customers to advise that direct debit payments (where applicable) will restart in September 2020.
  • Why has my tennis lesson time changed? Times have been updated to enable our coaching team with enough time to clean equipment before and after each session. We have made every effort to minimise changes.
  • My lesson time has changed, and I am unable to attend the new time, who can I contact? Please contact our tennis manager so we can look at alternative sessions for you.
  • I am happy to return; do I need to do anything? If you plan to return to your lessons in September 2020 you do not need to do anything except familiarise yourself with the safety measures we have put in place, and what you need to know before you visit – see the ‘about visiting for a tennis lesson’ section below. We will write to you about your direct debits restarting from September and you will continue in your previous class unless you have been notified of a change of time.
  • I do not wish to return to tennis lessons from September, what should I do? If you are not ready to come back, we are unfortunately unable to hold your space due to high demand. If you would like to cancel your tennis lessons, please complete the online form.

About visiting for a tennis lesson

***Important*** Please do not come to the facility if you feel unwell or are showing any symptoms of Covid-19 (temperature, cough, difficulty breathing, or anosmia e.g. loss of taste or smell).
  • What safety measures have been put in place? The safety of everyone is our top priority and we are working to LTA guidelines. Here is an overview:
    • All classes will adhere to maximum class sizes following LTA guidelines
    • We’ve increased and enhanced cleaning regimes throughout all of our centres and in between sessions
    • We’ve re-trained our staff on COVID-19 protection measures and are aware of the precautions that need to be taken to ensure our centre remains open and safe
    • A one-way system will be in place. Please follow directional signage to show routes and the areas that are current out of use
    • Social distancing measures will be in place throughout all sessions. We ask that you always attempt to maintain an appropriate social distance between yourself and another customer
    • Everyone entering the tennis facilities will be encouraged to regularly wash their hands and use the hand sanitizer provided before and after they enter the centre
    • We ask that only one parent/guardian should attend with a child, to reduce the number of people in the building at any one time. We politely request that generally parents/guardians of children over 8 years old drop off and pick up from the centre only. If this isn’t going to be possible, please speak with us so we can meet your needs.
    • To help reduce the number of people in the building at one time, please arrive no earlier than five minutes before your session is due to begin.
    • Arrive changed and ready to train. Changing facilities will be closed at this time
    • Bring a prefilled water bottle
    • Coaching sessions may take place outdoors when possible.
    • Where possible please bring your own racket and equipment.
  • Can I watch my child’s tennis lesson? We have very limited availability for spectators. We politely request that parents/guardians of tennis players over 8 years old drop off and pick up from the centre only.
  • Will the changing facilities be available? Unfortunately, our changing facilities will be closed. We ask all players to arrive changed and ready to train.
  • Do I need to bring my own equipment for tennis lessons? We encourage you to bring your own equipment where possible, however we will continue to provide the essentials for tennis lessons. This will be cleaned in between sessions.
  • What hygiene etiquette should I be following?  All customers are asked to maintain high levels of personal hygiene to keep both themselves and others safe. This includes:
    • Washing and sanitising hands regularly
    • Covering coughs and sneezes with tissues and disposing of them in a bin
    • Maintaining a social distance with others
    • Bring your own filled water bottle
    • Avoid any unnecessary contact with surfaces
    • Do not congregate with others before and after lessons
  • I have a tennis question that isn’t covered here – who can I contact? If there’s something we’ve not covered here, please contact us  and we’ll come back to you as soon as we can.

Gymnastics Lessons

  • When will gymnastics sessions resume? Gymnastics sessions will start from week commencing Monday 7 September 2020. We are writing to all customers to advise session details and that direct debit payments (where applicable) will restart in September 2020. Please check your start and finish times on your email.
  • I am happy to return to lessons; do I need to do anything? If you plan to return to your lessons in September 2020 you do not need to do anything except familiarise yourself with the safety measures we have put in place, and what you need to know before you visit – see the ‘about visiting for a gymnastics lesson’ section below. We will write to you about your direct debits restarting from September and you will continue in your previous class unless you have been notified of a change of time.
  • Why has my gymnastics lesson time changed? To limit the number of classes starting and finishing at the same time, some classes have been moved back by 15 minutes. Classes are currently shorter while we work out how much time is necessary for gymnast dismissal and cleaning.
  • My lesson time has changed, and I am unable to attend at the new time, who can I contact? Please contact us before classes restart and we may be able to swap session days and times depending on spaces available. From Monday 7 September we will be unable to change class days and times to ensure gymnastics bubbles have continuity.
  • I do not wish to return to gymnastics sessions from September, what should I do? If you are not ready to come back, we are unfortunately unable to hold your space due to high demand. If you would like to cancel your place, please complete the online form.

About visiting for a gymnastics lesson

***Important*** Please do not come to the facility if you feel unwell or are showing any symptoms of Covid-19 (temperature, cough, difficulty breathing, or anosmia e.g. loss of taste or smell).
  • What safety measures have been put in place? The safety of everyone is our top priority and we are working to British Gymnastics guidelines. Here is an overview:
    • All classes will adhere to maximum class sizes following British Gymnastics guidelines
    • We’ve increased and enhanced cleaning regimes throughout all of our centres and in between sessions
    • We’ve re-trained our staff on COVID-19 protection measures and are aware of the precautions that need to be taken to ensure our centre remains open and safe
    • A one-way system will be in place. Please follow directional signage to show routes and the areas that are current out of use
    • Social distancing measures will be in place throughout all sessions. We ask that you always attempt to maintain an appropriate social distance between yourself and another customer
    • Everyone entering the centre will be encouraged to regularly wash their hands and use the hand sanitiser provided before and after they enter the centre
    • We ask that only one parent/guardian should attend with a child, to reduce the number of people in the building at any one time. We politely request that generally parents/guardians of children over 8 years old drop off and pick up from the centre only. If this isn’t going to be possible, please speak with us so we can meet your needs
    • Only one parent should attend with a child, to reduce the number of people in the building. The viewing area is now a gymnast collection point not a waiting area. We are encouraging parents to leave the building during sessions. We will have limited seating in the club rooms if you wish to stay.
    • Gymnast will work in bubbles and there will be enhanced cleaning of equipment between lessons.
    • Gymnastics coaches will be unable to support gymnasts through skills but new equipment will aid the gymnasts.
    • Gym coaches cannot help gymnasts with their leotards or hair. Gymnasts will need to arrive ready for their lesson
    • Larger space now available for general gymnastics with additional support equipment.
    • Session times will be staggered, so there will be no classes starting and finishing at the same time.
    • Gymnasts and their adult will not be allowed into the centre early. The coach or duty manager will permit access when it is has been cleaned and cleared from the previous session and we are already for the next class
    • Gymnasts will have a 10-minute late window to enter their session. Owing to other classes coming in we cannot accept late arrivals after this time. Late arrivals cannot join another class due to limited numbers and the continued safety of bubble groups
    • The general gymnasts will have additional space in the gym that will be required to accommodate lessons and maintain social distancing requirements. We have invested in air bounce equipment to aid gymnasts which have the added bonus that they are wipe clean
    • Sessions will start dismissal after 50 minutes of the session starting. Please collect from the viewing area. (The dismissal process will take longer to ensure gymnasts have collected their belongings and sanitized their hands. The earlier dismissal time will also allow our staff to clean equipment between sessions and for our gymnasts to learn the new exit procedure. We will endeavour to get sessions to the full hour as soon as possible).
  • Will the changing facilities be available? Unfortunately, our changing facilities will be closed. We encourage all participants to arrive changed and ready to train. We encourage easy slide on/off shoes. Please ensure the gymnast wears clothes they can loosen unaided – coaches will be unable to assist. The toilet in the gym will be available for gymnasts and two accessible toilets will also be available for members and their spectator.
  • How will you maintain social distancing? Coaches will be required to maintain social distancing from pupils. However they will be positioned to ensure a falling gymnast can be kept safe in cases of emergency.
  • What’s happening with preschool accompanied sessions? All preschool children and parents will be encouraged to social distance during sessions. In unaccompanied sessions some parents will be required to join in on sessions if the children are struggling. Preschool parents may sit and wait in the viewing area.
  • Can I watch my child’s gymnastics lesson? Parents will not be able to access the viewing area until just before the class is dismissed.
  • Will the gymnasts be doing badge work? Yes, the gymnasts still be able to do badge work but this will be ongoing and not on specific weeks. Please bear with us while we get settled in. For this reason we will not be doing badge work for the first few weeks.
  • Can anyone sit in the waiting area? Access to the waiting area will be limited, and we ask that parents/guardians of children over the age of 8 drop off and pick up from the centre only.
  • Do we need to sign in at reception and collect a wristband? No – a register will be taken as the gymnasts enter the hall.
  • Can I leave the gym during my session to get a drink? Gymnasts are asked to bring their own water into the gym hall as they will not be allowed to leave the gym during their session. Please ensure their drink is clearly labelled, in a secure bottle and is plain water to protect the gym from spillages.
  • What if I am delayed picking up? Gymnasts that do not have a parent/guardian waiting at the end of their class will be taken to the duty manager and asked to wait in the gymnast waiting area by reception.
  • What hygiene etiquette should I be following?  All customers are asked to maintain high levels of personal hygiene to keep both themselves and others safe. This includes:
    • Washing and sanitising hands regularly – hand sanitizer will be mandatory for all gymnasts upon enter to the gym hall, before going on equipment and upon exiting their session.
    • Covering coughs and sneezes with tissues and disposing of them in a bin
    • Maintaining a social distance with others
    • Bring your own filled water bottle
    • Avoid any unnecessary contact with surfaces where possible
    • Do not congregate with others before and after lessons
  • I have a gymnastics question that isn’t covered here – who can I contact? If there’s something we’ve not covered here, please ask us when you visit.

Getting in Touch

It’s been a challenging time for us all but its great that we can now start to welcome you back. More centres and services will be reopened over the coming weeks along with bringing more of our staff back from furlough. This means that initially, we have fewer colleagues able to help and assist you when we reopen. All our resources will be in-centre, delivering the service, customer flow management, cleaning and safety checks. So if you have a question, please bear with us as we will respond to everyone – but it may take us a little longer than usual. We may not be able to open our phone lines initially and ask customers to make use of our website information, keep track of updates on social media and manage bookings, changes and cancellations via the mobile app or booking pages on our website. If you have a question, please also ask in centre when you visit. Thank you for your understanding and we look forward to welcoming you back. #timetogetmoving